Contents
- Introduction
- Data Collection
- Data Usage
- Data Retention
- Third Parties
- Cookies Policy
- Your Rights
- Children's Privacy
- Security Measures
- Policy Updates
- Contact
01 Introduction
Welcome to Marble Bet. We believe transparency is the foundation of a trustworthy betting platform. This Privacy Policy explains how Marble Bet collects, uses, and safeguards your personal information.
By using our platform, you agree to all the terms of this Privacy Policy. If you have any concerns about any part of it, please reach out to our customer support. Marble Bet respects your privacy at all times and will never misuse your information under any circumstances.
02 What Information We Collect
Marble Bet collects your information in several ways. This data is primarily used to provide you with better service, ensure account security, and meet legal obligations.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Details | Mobile number, email address | Account Registration & Contact Details |
| Financial Information | BKash/Nagad number, transaction records | Payment Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Activities | Betting history, win/loss records | Service Improvement & Responsible Gaming |
With your consent, we may also collect preference data for marketing communications. This is entirely optional — you can opt out of marketing emails or SMS at any time.
03 How Your Information Is Used
Marble Bet uses the information we collect solely for specific, legitimate purposes. We never sell your data to third parties for commercial gain. The main purposes for which we use your information are outlined below:
- Creating, managing, and completing the verification process for your account.
- Processing deposits, withdrawals, and other financial transactions.
- Ensuring your account's security and detecting suspicious activity.
- Personalizing your gaming experience and sending you relevant offers.
- Enforcing Responsible Gaming policies and protecting players.
- Complying with applicable laws, regulatory requirements, and licensing conditions.
- Analyzing and improving platform performance.
- Providing customer service and support.
04 Data Retention & Deletion
Marble Bet retains your information for as long as it is necessary to provide our services or to meet legal obligations. Certain data may be retained for a defined period even after an account is closed.
- Active account data — retained for as long as your account remains active.
- Financial transaction records — minimum 5 years (legal requirement).
- KYC documents — retained for up to 5 years after account closure.
- Customer support conversations — retained for up to 2 years.
After the applicable retention period, your data is securely deleted or anonymized. You may request account deletion at any time, though some data may need to be retained to meet legal obligations.
05 Sharing Data with Third Parties
Marble Bet never sells your personal information for commercial purposes. However, limited data may be shared with trusted partners in certain specific circumstances:
- Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket, to process transactions.
- KYC Verification Services: Authorized verification agencies for identity confirmation.
- Game Providers: Minimum data necessary to operate games.
- Law Enforcement Agencies: Where required by court order or legal obligation.
- Anti-Fraud Systems: Controlled data sharing to prevent fraud and money laundering.
06 Cookies & Tracking Technologies
The Marble Bet website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.
- Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: Remembering your language, theme, and preferences.
- Analytics Cookies: Understanding which sections of the site receive the most traffic.
- Marketing Cookies: Showing relevant advertisements (subject to your consent).
You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work correctly.
07 Your Rights
You have clear rights over your data at Marble Bet. Your key rights are outlined below:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
Contact support to correct any inaccurate or outdated information.
Right to Erasure
You can request deletion of data beyond what is required by law.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Right to Data Portability
Request a download of your data in a standard format.
Right to Withdraw Consent
Consent to marketing communications may be withdrawn at any time.
08 Children's Privacy
Marble Bet strictly does not provide services to anyone under the age of 18. Our platform is for adults only. We do not knowingly collect personal information from minors.
If we suspect that a minor is using our platform, the account will be suspended immediately and any collected data will be securely deleted. If a parent or guardian believes their child has used our platform, please contact our support team right away.
09 Security Measures
Marble Bet uses industry-leading security technology to protect your information. Our security infrastructure is regularly updated and tested.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Stored data is protected with AES-256 encryption.
- Two-factor authentication (2FA) is available.
- Automated alerts are sent whenever suspicious login activity is detected.
- Regular security audits and penetration testing are conducted.
- 24/7 physical and digital security maintained at our data centers.
10 Privacy Policy Updates
Marble Bet reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will notify you in advance via email or a platform notification.
Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend reviewing our Privacy Policy regularly.
11 Get in Touch
For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please reach out to our dedicated team:
Live Chat: Available on the platform 24/7
For more information, visit our FAQ Page View or Responsible Gaming Visit the page.